Branch Administrators

Branch Service Administrator

Location: Inner West, Sydney

Are you an organized, customer-focused professional looking to make a real impact? We’re seeking a Branch Service Administrator to join our team in the Inner West of Sydney and help ensure the smooth operation of our branch services, while providing exceptional support to both clients and internal teams.

Key Responsibilities:

• Provide administrative support to the branch, ensuring all services run smoothly and efficiently
• Handle inbound customer service inquiries, resolving service-related issues in a timely and professional manner
• Process orders, service requests, and maintain accurate records in the system
• Coordinate with other departments to ensure seamless delivery of services
• Monitor inventory and assist with stock control to ensure branch operations run efficiently
• Prepare reports, schedules, and other documentation related to branch services
• Manage weekly and monthly invoicing to ensure timely billing and payment processing
• Track and follow up on outstanding payments and resolve discrepancies as needed

What We’re Looking For:

• Proven experience in administrative roles, preferably within a service or retail environment
• Experience in inbound customer service, with a focus on resolving inquiries and providing excellent service
• Proficiency in Pronto and other relevant systems for managing service requests, invoicing, and reporting
• Excellent organizational and multitasking skills
• Strong written and verbal communication skills
• Customer-oriented with a focus on delivering top-tier service
• A team player with the ability to work well in a collaborative environment
• Experience with invoicing and financial reporting is highly desirable

Salary & Benefits:

• Competitive salary circa $65,000 - $70,000 + superannuation (based on experience)
• Opportunities for career development and growth
• Dynamic, supportive work environment
• Onsite parking available
• Located in the Inner West of Sydney, close to public transport and local amenities

If you thrive in a fast-paced environment, have experience in inbound customer service, enjoy invoicing and administrative tasks, and are passionate about delivering excellent service, we want to hear from you!